Terms of Service

These are the terms for working with Redstack Digital (Redstack Digital Marketing Services, registered with the DTI in the Philippines). By creating an account or buying a package you agree to them. We wrote them to be read, not skimmed, so they are short.

What we do

We design and build custom websites, host them, and offer managed plans where we keep making changes for you. What each package includes is listed on the pricing page at the time you buy. That list is part of these terms.

Your account

• You need an account to buy a package. Keep your password private. You are responsible for what happens under your account.
• An account that has not paid for a package is deleted after 14 days.
• Tell us if your contact details change, so renewal notices and receipts reach you.

Paying

• Prices are shown in US dollars on the main site and in Philippine pesos on the Philippines version. You pay in the currency of the version you buy from.
• Prices in pesos include payment processing fees. Taxes, if any apply to you, are shown before you pay.
• Payments are taken by PayPal or Xendit. Their terms also apply to the payment itself.
• The build starts once your payment has cleared and you have sent us the details we ask for.

Renewals

• Hosting in a package runs for the period stated (two months for Spark, one year for the others). After that it renews at the member rate shown when you bought it, for as long as your hosting stays active. Hosting bought on its own renews at the list price.
• You choose monthly or yearly billing in your client portal and can switch anytime. The change applies from your next renewal; it never shortens time you have already paid for. Plans that include a domain renew yearly.
• With auto-renew on, we charge your saved card or e-wallet on the renewal date. You can turn auto-renew off anytime in your client portal and pay manually instead.
• We email you 14 days and 3 days before a yearly renewal, and 3 days before a monthly one. You can cancel before the renewal date and nothing more is charged.
• If you cancel and come back later, the list price applies, not the member rate.
• Yearly renewal prices are locked for 12 months at a time. We give at least 30 days' notice of any change to monthly prices.

Refunds and cancelling

• The website build fee is refundable in full until design work starts. After that it is not refundable, because the work has been done.
• Monthly hosting can be cancelled at any time. The current month is not refunded.
• Yearly hosting is refundable within 14 days of payment. After that it is not refunded, but it runs to the end of the year you paid for.
• Domain registrations cannot be refunded once the domain is registered.

If a payment fails

• We email you, show a notice in your client portal, and try again. You have 7 days for monthly hosting, or 14 days for yearly hosting, to pay or update your payment method.
• After that your site is paused: visitors see a "hosting paused" page until payment is made. Nothing is deleted, and paying brings it back right away.
• 90 days after pausing, if we still have not heard from you, the site and its content may be deleted. We always offer an export first.

Your website is yours

• You own your website, its design and its content. We own the tools and code libraries we build with, and you have a licence to use them in your site for as long as it exists.
• If you leave, we hand over an export of your site's code and content. A domain we registered for you is transferred to you at cost.
• You are responsible for the content you give us: that you have the right to use it and that it is accurate and legal.

What we need from you

• Your business details, content and photos, within a reasonable time. We cannot build without them.
• Timely answers when we ask questions during the build.
• Use of the site and the portal only for lawful purposes, and never to send spam or host harmful content.

Hosting and uptime

We host on modern infrastructure with SSL, daily backups and uptime monitoring. We aim for your site to be available at all times, but no host can promise 100% uptime. We are not liable for downtime caused by our providers, the internet, or things outside our control.

Limits on liability

Our total liability to you for anything arising from these terms is limited to the amount you paid us in the 12 months before the claim. We are not liable for lost profits or indirect losses. Nothing here limits liability that cannot be limited by law.

Changes to these terms

We may update these terms. If a change affects you, we will email account holders at least 14 days before it takes effect. Continuing to use our services after that means you accept the change.

Law and disputes

These terms are governed by the laws of the Republic of the Philippines. If something goes wrong, email us first; we would rather fix it than argue about it.

Contact

contact@redstack-digital.com. See also our Privacy Policy.